E-Commerce
Delivery & NDR Calls
azmth CMS handles failed-delivery calls, return pickups, and post-order checks before they become support tickets.
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Every failed delivery that becomes a ticket costs you the delivery charge twice — once for the courier, once for your support team's time.
azmth CMS calls the customer after an NDR, confirms a better delivery slot, and arranges the return pickup where the order will not come through.
It can also make the post-order call that quietly surfaces problems while they are still cheap to fix.
Common questions
- What is an NDR call?
- An NDR is a non-delivery report: the courier reached the address and the package was not handed over. azmth CMS calls the customer to recover the delivery or arrange the return.
- Can azmth CMS confirm a delivery slot?
- Yes. The agent confirms a time that suits the customer and books it, so the second delivery attempt is more likely to succeed.
Other use cases
Talk to us about your calling
Tell us which list you want called and what a good outcome looks like. We will tell you honestly whether azmth CMS fits.
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